Reference

Read Our Account Terms Before You Start

These terms set out the rules that apply when you open and use your ngo500 login account, covering everything from how deposits via DANA, OVO, GoPay and QRIS…

Account EligibilityPayment Rules: DANA, OVO, GoPay, QRISWithdrawal ConditionsAccount Suspension PolicyDispute Resolution Process
ngo500 login Read Our Account Terms Before You Start
CONTACT US ABOUT TERMS

Reach Our Team for Any Terms Query

If any clause in these terms is unclear or you believe a condition has been applied incorrectly to your account, our support team is available around the clock to help. You can reach us via live chat directly inside your account dashboard, by email at [email protected], or through our WhatsApp line which is monitored every day from 08:00 to 23:00 WIB. Responses to email queries are delivered within four business hours.

Team online

Live Chat

Access live chat through your account dashboard at any time. Our agents can pull up your account record immediately and walk you through any clause that applies to your situation, in real time.

Email Support

Send a detailed query to [email protected] and receive a written response within four business hours. Email is the recommended channel when you need a documented reply about a terms dispute or account decision.

WhatsApp Line

Our WhatsApp support number is active every day from 08:00 to 23:00 WIB. Use this channel for quick questions about withdrawal conditions, account limits or transaction rules under these terms.

HOW WE HANDLE YOUR ACCOUNT

Browse How We Apply These Terms Fairly

We apply these terms consistently across every account on ngo500 login — the same rules that cover a new registration also apply to long-standing accounts.

Data Handling

We collect only the data needed to operate your account — registration details, transaction records and session logs. Your data is never sold to third parties. Access to your data file can be requested in writing at any time via our support email.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to improve page performance. No advertising cookies are placed without your consent. You can manage cookie preferences through your browser settings at any point during your session.

Account Security

Your account is protected by two-factor authentication, available via SMS or an authenticator app. We recommend enabling this as soon as your registration is complete. Any suspicious login attempt triggers an automatic account review within 30 minutes.

Data Retention

Transaction records and account history are retained for a minimum of five years in line with our internal compliance framework. After account closure, personal data is anonymised within 90 days unless a legal hold applies to your account.

Amendment Requests

You may request a correction to any personal data we hold by contacting our support team. Requests are processed within 10 working days. Corrections to transaction records require supporting documentation submitted via email.

Terms Change Process

When we update these terms, a notification is sent to your registered email and posted in the in-app message centre at least seven days before the new version takes effect. The change date and affected clauses are always listed in the notification.

Open Answers to Common Terms Questions

These questions reflect what account holders in Indonesia ask us most often about these terms. If your question is not covered here, reach out via live chat or email and we will respond with a written answer specific to your account situation.

The core terms apply equally to all accounts registered in Indonesia. However, access to specific features and payment methods such as DANA or GoPay depends on local law in your region. Always check the payment screen for what is currently available to your account.

Yes. You can submit a closure request through the account settings page or by emailing [email protected]. We process closure requests within 48 hours. Any pending withdrawals at the time of closure will still be processed to your nominated DANA, OVO or bank account.

Contact our support team within 14 days of the decision using the live chat or email channel. Submit your account ID and a brief explanation. We review disputes internally and provide a written outcome within five business days of receiving your submission.

All deposits via QRIS, GoPay, OVO and DANA are subject to our transaction rules, including minimum deposit thresholds and verification requirements. Deposits that fail due to incorrect details are refunded to the originating wallet within one to three business days.

We may update these terms at any time and will notify you at least seven days in advance via your registered email and in-app message centre. Continuing to use your account after the effective date means you accept the updated terms as written.

Send a written request to [email protected] with the subject line 'Data Access Request' and include your registered account email. We will prepare and deliver your data file within 10 working days of receiving the verified request.

Promotional conditions, such as those visible on the promo board, are governed by separate campaign terms displayed at the time each offer is active. These main terms cover account registration, payments, security and dispute resolution. Where overlap exists, the specific campaign terms apply to that promotion only.